Return & Refund Policy

Return & Refund Policy

90-Day Money Back Guarantee

Prestige Car Locks stands behind the quality of all products we supply. If a genuine issue arises, we will resolve it in accordance with Australian Consumer Law (ACL).
Below is our clear and compliant policy.

Valid Reasons for Returns

✅ You Are Entitled to a Refund or Replacement If:

  • The product does not fit your vehicle
    Our products fit the vast majority of vehicles, but if yours is an exception, you are eligible for a refund.

  • Product defect or failure
    Includes manufacturing defects, broken components, or faulty locking mechanisms.

  • Damaged during shipping
    If your item arrives damaged, unusable, or materially different from what was advertised.

  • Incorrect item sent
    If we ship the wrong product, we will rectify the error immediately.

  • The item does not function as described
    Legitimate performance or functionality issues qualify.


Return Conditions

To ensure your return meets ACL and store policy requirements:

To Qualify for a Return:

  • Requests must be made within 90 days of delivery

  • Product must be unused or only tested for fit

  • All original packaging, keys, and accessories must be included

  • Proof of purchase (order number or receipt) must be provided

  • The return reason must be valid under ACL or the above list

❌ NOT Eligible for Return:

  • Damage due to misuse, neglect, forced tampering, or modification

  • Products showing significant wear or usage

  • Digital products or gift cards

  • Items purchased from unauthorised third-party resellers

The Return Process

Step 1 — Contact Us

  • Order number

  • Clear explanation of the issue

  • Photos if the item is damaged or defective

  • Vehicle make/model if related to fit

Step 2 — Assessment

We will review your request within 24 hours in accordance with ACL.

Step 3 — Approval & Instructions

If approved, we will issue return instructions.

Step 4 — Send the Product Back

  • Customer covers return shipping unless the issue is our fault
    (e.g., defective product, shipping damage, incorrect item)

Step 5 — Refund Processing

Refunds are issued within 5–10 business days after the returned product is inspected.

Shipping & Processing

Return Shipping Costs

  • Customer pays: Fit issues or standard change-of-mind returns (where applicable)

  • Prestige Car Locks pays: Defects, damage, or incorrect items sent

Tracking Required

We strongly recommend tracked postage. Prestige Car Locks is not responsible for lost return shipments.

Refund Timeline

  • 24 hours — Response to your initial request

  • 48 hours — Inspection once item is received

  • 5–10 business days — Refund back to your account

Original shipping costs are non-refundable, except where required under ACL.

Exchanges

If your item is defective or arrives damaged, we will send a replacement immediately.
Exchanges are for the same product only (ACL-compliant).
Just email clear photos of the issue.

Quality Promise

Prestige Car Locks uses high-grade materials and batch-tests every shipment.

Across over 50,000+ units sold:

  • 0.02% defect rate

  • 0.01% fitment issues

  • 0% defeat success by thieves

If you receive a rare faulty unit, we’ll resolve it promptly.

Fit Guarantee

Our products fit 99% of Australian vehicles—from hatchbacks to large utes.
If your vehicle is a genuine outlier, you are entitled to a full refund.

Simply email us your:

  • Vehicle make & model

  • Order number

  • Fitment concern

We will process it immediately.

Contact Us


Response time: Within 24 hours, guaranteed

Include:

  • Order number

  • Description of the issue

  • Photos (if damage or defects)

  • Vehicle make/model (for fit claims)